Customer service can be a "really, really difficult job." Will AI make it easier — or cause even more headaches?

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A Reddit user shared a post criticizing Gen Z people who work in the customer service industry and who have given them several unpleasant experiences. The post was shared Nov. 14 in r/CustomerService ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Customer service is not a department. It’s a philosophy that ...

Imagine losing your credit card, logging into your bank's website for help and being greeted by a virtual customer service ...

While many service workers forced to suppress emotions and deal with entitled customers are subjected to all kinds of mental health concerns, according to a study from Industrial Health, the ...

Forbes’ newest Best Customer Service list identifies the leaders in providing consumers the best experience and sense of loyalty. But what does that actually look like? To dig deeper, you talk to ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. In today’s tech-focused ...

A few years ago, Brian Moynihan, the CEO of Bank of America, was interviewed as he discussed their new Customer Focus initiative: prioritizing Customer Centricity over revenue by putting their ...

Ever wonder why exceptional customer service is becoming an endangered species? Here’s how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.